We are not in the business of selling or giving out your information. Any information you give JMW / Astral Sea / Incense of the World will not be sold or given away for any reason. Your privacy is important to us as well as it is to you. We use no other service to process our orders but you credit card bank then all orders go directly to Astral Sea. (I.E. Credit Card Verification Service other than your card bank) for we do this ourselves for your protection.
The only exception to this is those that try and commit fraud by credit card or check. This information will be given to the authorities and any others agency that we deem necessary to collect from those that think they can steal on the Internet.
Returns are only accepted if not satisfied with our products. All returns must be returned within 21 days of delivery. A 20% restocking fee will be deducted with all returns. No refund on shipping charges. Product must be in the same condition as it was when shipped ( no price tags, etc.)
If you are not happy with our products just and request a return code (all refunds must have a this code).
Damaged products will be replaced at no expense to you. Proof of damage can be obtained through USPS or UPS.
He will need:
1. The reason why you are returning the product.
2. When you received your order.
3. What Did you ordered.
4. The Tracking number on your order.
You will then receive an email reply with return information.
Incense Ordering Instructions:
DO NOT use Reload, this could cause you to loose all items in your card.
Just choose a product line from the menu in the left frame for the product line of your choice.
There are two types of links, one that will open other product line links (i.e.. Cone Incense; opens New World Jumbo, Trade Wind Cones, Tie Dye Cones, Astrological Cones) that will take you to that page. The other link takes you straight to the page (i.e.. Smokeless Incense).
Enter a number for the total of a product in the field ” ” next to the product.
“Add To Cart” at the top or bottom of that page before you move to the next product line or go to “Checkout Stand”. When you Add To Cart you also go to your cart to see what you have ordered up to that time. You can then choose a new page from the left, go to “Checkout Stand” or
The “View Modify Cart” will allow you to “Change Quantity” or “Delete Items” if you change your mind or make a mistake.
After You go to the “Checkout Stand” and fill in the information needed you will send this on our “SECURE SERVER” and it goes directly to JMW \ Incense of the World for your protection.
After you submit on our SECURE SERVER look at the bottom of the next page to see that ” Your Order Has Been Sent”